Senior Living

{
    "name": "Senior Living - Order",
    "group_id": 15068550,
    "status": "Active",
    "phone_number_request": {
        "match_type": "TollFree"
    },
    "call_routes": {
        "route_type": "Basic",
        "route": {
            "termination_number": "9056372046",
            "features": {
                "call_record": {
                    "enabled": true,
                    "record": true,
                    "lead_outcome_enabled": true,
                    "lead_value_enabled": true,
                    "topics_enabled": true
                }
            }
        }
    }
}

{
    "paging": {
        "pageNumber": 1,
        "pageSize": 10000,
        "total": 2
    },
    "results": [
        {
            "id": 2467581473,
            "call_type_id": 1,
            "call_type": "Standard",
            "number_id": 13536629,
            "group_id": 15068550,
            "group_name": "Business Leads",
            "time_zone_id": 2,
            "time_zone_name": "Eastern",
            "group_owner_id": 85464,
            "study_name": "Business - Paid Leads",
            "group_owner_name": "11111",
            "billing_group_id": 24139,
            "billing_group_name": "ABC Packaging",
            "caller_identity": 474387804,
            "organization_id": 4455,
            "answer_status_id": 1,
            "answer_status": "answered",
            "ring_duration": 2,
            "call_duration": 53,
            "tracking_number": "2892884176",
            "caller_number": "5555802958",
            "termination_number": "5556372046",
            "conversation_analytics": {
                "call_record_file": "a54aa443-3f6d-4b6c-ab24-0c759565530b",
                "call_record_redaction": false,
                "voice_link": "https://stgwebservice.telmetrics.com/filedownload.ashx/29F07D82-FCA4-4760-AC6C-83BC42609254/2548345414.mp3",
                "transcript": "Caller: Hello. I'm looking for information about your senior living community. Agent: To serve you better, this call may be recorded for training and quality purposes. Caller: My mother is eighty five years old and currently lives alone, but we're concerned about her safety and well-being. Agent: [hold] Caller: She's still quite independent but could benefit from having services and social activities available. Agent: [hold] Caller: Can you tell me about your independent living options, the amenities you offer, and what the monthly costs would be? Agent: [hold] Agent: [hold] Caller: I'd also like to schedule a tour to see the facilities and meet some of the staff. Caller: When would be a good time to visit? Agent: [hold] Caller: Thank you. Agent: [hold] ",
                "call_summary": "The caller is inquiring about independent living options at the senior living community for their 85-year-old mother who lives alone.  They are interested in services, amenities, monthly costs, and scheduling a tour.  The caller achieved their goal by gathering information and scheduling a tour to visit the facilities and meet the staff.",
                "industry": "Senior Living",
                "lead_outcome": {
                    "lead_reason": "Appointment/Tour - Not Booked",
                    "lead": "true",
                    "appointment": "false"
                },
                "lead_value": {
                    "caller_relationship": "child",
                    "product_or_service": [
                        "independent living"
                    ],
                    "product_or_service_most_interested": "independent living"
                },
                "topics": {
                    "amenities_discussed": "true",
                    "deposit_inquired": "false",
                    "long_term_care_insurance_discussed": "false",
                    "medicaid_mentioned": "false",
                    "medicare_mentioned": "false",
                    "minimum_length_of_stay_discussed": "false",
                    "move_in_cost_inquired": "false",
                    "pricing_discussed": "true",
                    "scheduling_discussed": "true",
                    "amenities_list": [
                        "services",
                        "social activities"
                    ],
                    "other_topics": [
                        "activities"
                    ]
                }
            },
            "start_time": "2025-01-08T14:41:32.000",
            "answer_time": "2025-01-08T14:41:44.000",
            "end_time": "2025-01-08T14:42:37.000",
            "start_time_utc": "2025-01-08T19:41:31.830Z",
            "answer_time_utc": "2025-01-08T19:41:43.910Z",
            "end_time_utc": "2025-01-08T19:42:37.123Z",
            "status": "complete"
        }
    }
}